FAQ

Question: Why the photos/videos in Photo Albums of flash drive cannot be copied?: Answer: In first use of the Photo Albums function, a window will pop out asking if you allow the APP to get access to all photos and videos; for normal use of this function, you need to select Yes.

Question: How to create a new folder on flash drive?: Answer: To create a new folder under a directory of external storage, please click the “+” sign in the lower left corner and then enter its name to finish.

Question: Why is the transfer speed not fast? How to backup contacts on flash drive?: Answer: To backup contacts, click Backup first in the App interface,go to the next page and click Backup again to select Backup Contacts. *Important: there will be no way to backup in case there is no contacts data.

Question: How to restore the previous backup data of contacts on flash drive ?: Answer: To restore contacts, click Backup first in the app interface,go to the next page and click Restore to start restoring.*Important: the function of restoring contacts will not work in case there is no backup data of contacts on your flash drive.

Question: Can I delete the original files after transferring them from my phone?: Answer: When transferring files for the first time, it is recommend-ed to use copy, not cut and paste, and then delete the original files after making sure there is no problem with the transfer.

Question: How can I transfer files to the flash drive if I used iCloud to back up before?: Answer: You'll need to download the files from iCloud to your iPhone or iPad and then copy them to flash drive.

Question: Can the pictures downloaded by the third party software be copied?: Answer: Yes. All pictures downloaded to your phone can be copied to flash drive.

Question: How to change the name of a file?: Answer: Please click the "Edit" button in the upper right corner,select the folder you want to modify, and then click"Rename" in the lower right corner.

Question: Will this flash drive delete photos from my phone or computer, or just copy them?: Answer: This flash drive has no self-deleting function. lt is just a storage and transmission device.

Question: Have thousands of pictures, can I transfer them all at once?: Answer: For better use, we recommend you batch transfer.

Question: When transferring photos and videos, does the flash drive retain the original geographic location and shooting date? Will it store photos in date order? Will the file be renamed?: Answer: After you transfer files to the flash drive, the flash drive may not retain the original location and shooting time, and the file naming will also be changed. This is determined by the iPhone/iPad system.But if you want to sort by time, we recommend that you first create a folder corresponding to the month or year in the flash drive, then open the home page of “LESOGE” select “Photo” select"Moments", and then transfer by time . By doing this, you can determine the specific month or year the photo was taken.

Question: Why can I only listen to one piece of music at a time?: Answer: Please make sure that the music playback mode you choose is accurate. For details, refer to the icon in the lower left corner when playing music.

Question: What should I do if the flash drive pops up with an error indication during use?: Answer: We recommend formatting the flash drive on your computer before using it. The FAT32 format is usually suitable for small-capacity lightning flash drive and has better compatibility; if it is a large-capacity USB flash drive, the preferred format is recommended as: exFAT>FAT32. (Tip: Flash drives cannot be formatted directly on the phone. Before formatting, please make sure that the files in the flash drive are backed up to the phone or other software to prevent loss)

Question: How to format a flash drive?: Answer: Insert the USB port into the computer, then find the flash drive area in "My Computer", slide the mouse to the flash drive area, click the right mouse button, find the "Format' button and click, wait until the computer prompts that the format is complete.(Tip: USB flash drives cannot be formatted directly on the phone. Before formatting, please make sure that the files in the flash drive are backed up to the phone or other software to prevent loss)

Question: Why does flash drive get hot during use? ls this safe?: Answer: lt is safe. When the imported data exceeds 10GB or more at one time, the flash drive will have a little temperature.This is because the IC heats up, which is normal.(Tips: This situation is like using a mobile phone for a long time, or playing a game for a long time, the mobile phone will heat up)

Question: Does this flash drive steal privacy?: Answer: The flash drive serves solely as a storage device and does not compromise any personal information. It has been developed in collaboration with the Apple iOS system, ensuring safety and security. Additionally, the "LESOGE" App has been thoroughly reviewed by Apple and is available for download on the App Store, so rest assured that there is no need to worry.

Question: Does this flash drive change the file type of files being transferred?: Answer: This flash drive are only storage tools and do not change any properties of the transferred files. ( lt does not compress the file and change the format.)

Question: iPhone can't recognize the flash drive, what should I do?: Answer: 1）If your phone has installed "LESOGE"App，Please uninstall the App first, exit all App running in the background of the phone, and then turn off the phone for 10 seconds and then turn it on.After the phone is turned on, log in to the App Store and manually enter “LESOGE” please download and install again(please download manually). 2）After the installation is complete, please wipe the lightning interface of the flash drive with a cloth or alcohol,and then insert the front and back to see if it can be enabled. 3）Please help to try other mobile phones to see if there is a problem with the mobile phone interface.

Question: Do I need to install an App on my Android phone?: Answer: No need. It's plug-and-play. Find the file manager of your phone and you can transfer files/browse files.

Question: ls the actual storage capacity of this flash drive128GB/256GB/512GB?: Answer: Thestoragecapacityoftheflashdrive(128GB/256GB/512GB) you are using may not be accurately displayed due to the use of different calculation methods. The storage device manufacturer utilizes the "decimal" calculation method, where 1GB is equivalent to 1000MB. However, our computer system utilizes the "binary" calculation method where 1GB equals 1024MB, which may result in a discrepancy between the memory capacity presented by the flash drive and its actual capacity.

Question: Why is the transfer speed not fast?: Answer: Since the hardware and system of each device are not consistent. The transfer speed of a flash drive may depend on the hardware and software used.

Question: How to deal with the flash drive disconnect when the screen is Auto-locked?: Answer: Apple's system power supply to external devices is cut off after the screen is auto-locked, the flash drive will not be able to transfer if the device current is disconnected.It is recommended to set the phone screen to never lock when transferring files.

Question: How to backup contacts on flash drive?: Answer: To backup contacts, click Backup first in the App interface,go to the next page and click Backup again to select Backup Contacts.*Important: there will be no way to backup in case there is no contacts data.